Privacy Policy

SnowTrack™ is operated by CW Affiliate Investments, LLC.

Who we are

SnowTrack™ is a business management platform for snow removal contractors, operated from the State of Wisconsin, United States. This policy covers the SnowTrack™ web app, the installable app built from it, and the customer portal.

Two kinds of people appear in this policy. Service providers are the contractors who sign up, pay for a plan, and enter their own customers. Property customers are the homeowners and businesses those contractors serve. If you are a property customer, your contractor entered your details and is responsible for them; we hold and process that data on their behalf. Contact your contractor first, or write to us and we will point you at them.

What we collect

Account information

• Your name, email address, phone number and business name
• Your business address
• A password, stored only as a bcrypt hash - we cannot read it
• The plan you selected when you registered

Your Square connection

If you connect Square from Settings, you are connecting your own Square account, not ours. We store the access token Square issues, encrypted, along with the Square location you chose and the merchant id of your account. We use them for one thing: creating and sending the invoices you ask us to send. You can disconnect at any time from Settings, which revokes the token with Square and deletes it from our database.

Payments

Two different payments happen in SnowTrack™ and they use two different companies.

Your subscription to us is processed by Stripe. When you start or change a plan you are sent to Stripe's own checkout page and you enter your card there. We never see or store your card number. Stripe tells us which plan you are on, whether the payment succeeded, and when the period ends.

The invoices you send your customers are processed by Square, through the Square account you connected. That money goes to you, not to us. We never hold your customers' funds and we never see their card details.

Your customer records

• Customer names, email addresses and phone numbers
• Service addresses for each property, including additional properties
• Pricing, notes, service preferences and referral relationships
• Service history: what was done, when, by whom, and whether it was skipped
• Payment status, invoice amounts and payment dates

Photos

Crews can take photos at a stop to record work done or damage found. These are photos of customer property, uploaded from the device camera and stored with Cloudinary. Only take photos you need for the job, and tell your customers you do it.

Precise device location

With your permission, the app reads your device's precise GPS location to optimize the remaining stops on a route from where you actually are, and to look up local weather and storm conditions. Location is read only while you are using those features. We do not track crew location in the background, we do not build location history, and there is no live crew-tracking feature. You can refuse or revoke the permission in your browser or device settings; route optimization then starts from the route's configured starting address instead, or from your last completed stop if you have already completed one.

Technical information

• Browser type and version, operating system and screen size
• IP address, recorded by our hosting providers in ordinary server logs
• Pages viewed and actions taken inside the app, for troubleshooting

We do not use advertising trackers or third-party analytics cookies. The app stores a login token and a few interface preferences in your browser's local storage; clearing your browser data logs you out.

Why we collect it

• To create and run your account, and to authenticate you
• To provide the features you asked for: routing, invoicing, reporting, the portal
• To send transactional email - invitations, password resets, invoices, notifications
• If you choose to receive SnowTrack product email, to send it to your login email. It is off unless you tick the box at signup or turn it on in Settings, Account. Every message has an unsubscribe link, and you can turn it off in Settings, Account at any time.
• To take payment for your SnowTrack™ subscription through Stripe, and to create the invoices you send your own customers through your connected Square account
• To diagnose faults and keep the service secure and available
• To answer your support requests

We do not use your data or your customers' data to train machine learning models, and we do not use it to market to your customers.

Who else sees it

We use the third-party services below to run SnowTrack™. Each one receives only the data it needs for its purpose, and each is bound by its own terms and privacy commitments.

The dashboard also loads weather icon images directly from OpenWeather. That request comes from your browser, so OpenWeather can see your IP address. No account or customer data is included in it.

Beyond those services, we disclose data only where we are legally required to - a valid subpoena, court order or comparable legal process - or where it is necessary to investigate fraud or abuse of the service. If SnowTrack™ is ever sold or merged, your data would transfer with the business, and we would tell you before that happened.

What we never do

• We do not sell your data or your customers' data to third parties.
• We do not rent, trade or share it with data brokers or advertisers.
• We do not contact your customers for our own marketing purposes.

Where your data lives

Your data is stored on servers located in the United States. Our backend and database are hosted with Railway and the frontend with Netlify. If you use SnowTrack™ from outside the United States, your data is transferred to and stored in the United States.

The customer portal

Your customers can be given a login to a portal where they see their own service history and their own invoices, and nothing else. The portal shows one customer their own records only. It does not take payment. When an invoice is unpaid, the portal links out to the Square invoice page your Square account generated, and payment happens there, between your customer and Square.

Text messages

If your contractor offers text updates and you opt in, they can send you service messages by SMS, such as a notice that a plow driver is on the way to your address, service and billing updates, and seasonal confirmations. Message frequency varies and depends on weather; expect more messages during storms and few or none between them. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. We record when and how you opted in, and the wording you agreed to, so your contractor can prove consent.

Mobile phone numbers and text message opt-in information are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. They are used only to send the messages described above, through our messaging provider, Twilio.

How long we keep it

• While your account is active: we keep your data so the product works - service history and invoices are the point of the product.
• After you delete your account: your company record, users, customers, properties, routes, services, invoices and expenses are removed from the live database immediately.
• Backups: deleted data can persist in encrypted database backups for up to 30 days before those backups roll off.
• Your Square connection: disconnecting in Settings revokes the token with Square and deletes it from our database immediately. Deleting your company deletes it too.
• Email and server logs: delivery records and request logs are retained for a short period for troubleshooting and abuse investigation.

Security

• All traffic is encrypted in transit with HTTPS
• Passwords are stored as bcrypt hashes, never in plain text
• Email invitation and password-reset tokens are stored hashed and expire
• Every request is scoped to your company, so tenants cannot read each other's data
• We never see or store card numbers. Your subscription card is held by Stripe, and your customers' cards are held by Square.

No system is perfectly secure. If we discover a breach affecting your data, we will tell you promptly and describe what happened.

Your choices and your rights

• See your data. Almost all of it is visible in the app. Email us for anything that is not.
• Correct it. Edit your profile, company details, customers and services directly in the app.
• Export it. Reports and customer lists can be exported from the app. Ask us if you need a fuller export.
• Stop product email. Use the unsubscribe link in any SnowTrack product email, or turn it off in Settings, Account. Account email, such as password resets and billing notices, still arrives.
• Delete it. A company owner can delete the company and everything in it from Settings → Delete Account. It is immediate and cannot be undone.
• Request deletion without logging in. Use the account deletion request page.
• Turn off location. Refuse or revoke the browser or device location permission. Routing and weather still work, from the route's starting address.
• Stop bulk email. Property customers can stop a contractor's bulk email with the unsubscribe link in any such email, or by asking the contractor. The link carries no personal information, only a signed customer number. We keep the date and how email was turned off with the customer record, so the contractor knows not to turn it back on unasked. Storm arrival alert emails stop too; transactional email such as a welcome or portal email still goes out.

Depending on where you live you may have additional rights over your personal information. Write to us and we will honour any request the law gives you.

Children

SnowTrack™ is a tool for businesses and is not intended for anyone under 16. We do not knowingly collect information from children. If you believe a child's information has reached us, tell us and we will remove it.

Changes to this policy

We will update this page when the product changes what it collects or who it sends data to, and we will move the "last updated" date. For a change that materially affects you, we will email the address on your account.

Contact us

For any privacy question, data request or deletion request, email claudeweidner2013+Support@gmail.com. We aim to answer within five business days. See also our Terms of Service.